Unified Healthcare Service Desk
Record, classify and tag service requests within minutes
Accelerate the service quality through intelligent assignment and action
Monitor and drive closure for every medical assistance request / complaints received from patients
Drive closures against committed time lines and enhance the patient experience
Real-time insights with personalized dashboards
The Only Tool You’ll Ever Need for Unified Healthcare Service Desk
The most feature-rich unified healthcare service desk product ever.
Service requests for each department
Send the service request directly to the service provider and cut through the extra processes
Pre-built templates and smart search
Quick and easy record of requests with pre-built templates and smart search
Work on the service requests anywhere, any time with omni-channel access via Web, Mobile, Email, SMS, API etc.
Configurable service categorization
Enable faster resolution through pre-built and configurable categorization and dynamic forms
Seamless integration into HIS, HRMS and HMS
Seamless integration ensures patient demographics and staff details directly flow from HIS / HMS and HRMS respectively.
Automated priority setting and SLA tagging
Prioritize and define the SLA of the services requests for faster resolution
Intelligent and automated workflows
Detailed RCA and CAPA
Tag incidents competently
Capture patient ratings/feedback on the services delivered
Understand the patient’s feedback to provide an effective
Personalized and visual dashboards
Start a 30-Day Free Trial !
No Credit Card Required.