Unified Healthcare Service Desk

Rapidly resolve patient service requests through intelligent and automated recording, assignment and tracking.

Record, classify and tag service requests within minutes

HxCentral cuts through the long-drawn processes and enables quick resolutions to the service requests from patients. It improves the service quality by recording, classifying and tagging the service requests accurately through quick templates and configurable categorization forms.

Accelerate the service quality through intelligent assignment and action

HxCentral, through its in-built intelligence, automatically assigns the service requests to the employee concerned. The system also automatically escalates in case of any breach of the SLAs.

Monitor and drive closure for every medical assistance request / complaints received from patients

Every request/complaint from a patient should be handled with utmost care. HxCentral ensures any such events are brought under the notice of the right stakeholder along with driving timely closure and appropriate communication.

Drive closures against committed time lines and enhance the patient experience

Through HxCentral, the hospital team has the flexibility to prioritize and define the SLA of the services requested by the patient based on various parameters. This feature helps the management to improve the efficiency to serve the patient with in time limits.

Real-time insights with personalized dashboards

Real-time insights and personalized dashboards ensure focus on real issues and generate in-depth analysis via trends information. HxCentral enables availability of customized reports and alerts through multiple channels and formats, such as PDF, XLS.

The Only Tool You’ll Ever Need for Unified Healthcare Service Desk

The most feature-rich unified healthcare service desk product ever.

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Service requests for each department

Send the service request directly to the service provider and cut through the extra processes

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Pre-built templates and smart search

Quick and easy record of requests with pre-built templates and smart search

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Omnichannel access

Work on the service requests anywhere, any time with omni-channel access via Web, Mobile, Email, SMS, API etc.

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Configurable service categorization

Enable faster resolution through pre-built and configurable categorization and dynamic forms

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Seamless integration into HIS, HRMS and HMS

Seamless integration ensures patient demographics and staff details directly flow from HIS / HMS and HRMS respectively.

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Automated priority setting and SLA tagging

Prioritize and define the SLA of the services requests for faster resolution

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Intelligent and automated workflows

Intelligent and configurable workflows with auto assignment, review and approval capabilities

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Detailed RCA and CAPA

Prepare a detailed RCA, CAPA and drive actions through action tracker

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Tag incidents competently

Tag incident to patient MRN number to provide reference and alerts on duplicate or repeat incidents

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Capture patient ratings/feedback on the services delivered

Understand the patient’s feedback to provide an effective service . It also helps to understand and evaluate the performance of the individual employee or department.

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Personalized and visual dashboards

Configure the dashboards in accordance with the role and control access accordingly. The visually proficient dashboards are available for varied time frames. Online, offline and scheduled reports capabilities enables hospitals to access the data and analyse in sync with business demands

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