Healthcare Incident Management

Incident recording and management is not tedious anymore. HxCentral Incident Management Solution simplifies the entire process so that no incident goes unrecorded and uninvestigated.


Incident recording and classification is simpler than ever before

The proprietary “Quick Templates”, smart options and the standards-based templates can help you accurately record the healthcare incidents within a few clicks.

Drive incident investigations with automated alerts

An incident can be of varying degree – sentinel, adverse or near miss. Each incident type requires a defined escalation workflow. HxCentral enables you to define and implement this workflow without any hassle. The automated workflows ensure that the right reports are sent to the right authority for review and approval.

Analyze the root cause and formulate corrective and preventive actions

HxCentral’s action trackers and the auto-generated risk scores enable you to prioritize and track the ongoing incidents. Our solution will assist you to define the RCA team and do the required RCA conveniently. You can trace the corrective and preventive actions from its planning to execution with just a few clicks.

Real-time insights to help you take real-time actions

HxCentral enables you with real-time data available at your fingertips. The pre-built and configurable templates will help you generate reports that are meaningful and personalized. You can schedule your reports at a frequency through a channel of your choice.

The Only Tool You’ll Ever Need for  Healthcare Incident Management

The most feature-rich healthcare incident management product ever.


Seamless integration with HIS and HRMS

Easy integration with HIS and HRMS to automatically fetch patient and staff demographics

Pre-built incident categorization

Prebuilt categorizations aligned with industry best practices and the dynamic forms capture in-depth details of the incident

Easy to use forms

Flexible and easy to use forms make the incident recording simple. Filling of the form is made easy with the help icon, the option to attach documents, pictures, and videos and the feature of “tag-to-an incident”

Anonymous incident logging for whistleblowers

Anonymous logging of incidents is enabled to promote “whistle blowing” without any back tracking.

Multi-channel alerts and notifications

Email, SMS and mobile notifications are enabled. Automated incident summaries are generated in PDFs.

Robust SLA and escalation features

Drive timely investigation and reporting through robust SLA and escalation features

Intelligent and automated workflows

Avail intelligent and configurable workflow with auto incident assignment, review and approval capabilities

Detailed RCA and CAPA

Prepare a detailed RCA, CAPA and drive actions through action tracker

Tag incidents competently

Tag incident to patient MRN number to provide a further reference and alerts on duplicate or repeat incidents

Mobile access - Anytime and Anywhere

Record and update incidents on the go. The personalized dashboard on mobile app ensures that the requisite concerned people get real-time update any time, anywhere

Personalized visual dashboards

Configure and control the dashboards access as per the role. The visually feature-rich dashboards are available for various time frames. Online, offline and scheduled reports capabilities enable hospitals to access data and analyze according to business demands

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