Healthcare Incident Management
Incident recording and management is not tedious anymore. HxCentral Incident Management Solution simplifies the entire process so that no incident goes unrecorded and uninvestigated.
Incident recording and classification is simpler than ever before
The proprietary “Quick Templates”, smart options and the standards-based templates can help you accurately record the healthcare incidents within a few clicks.
Drive incident investigations with automated alerts
An incident can be of varying degree – sentinel, adverse or near miss. Each incident type requires a defined escalation workflow. HxCentral enables you to define and implement this workflow without any hassle. The automated workflows ensure that the right reports are sent to the right authority for review and approval.
Analyze the root cause and formulate corrective and preventive actions
HxCentral’s action trackers and the auto-generated risk scores enable you to prioritize and track the ongoing incidents. Our solution will assist you to define the RCA team and do the required RCA conveniently. You can trace the corrective and preventive actions from its planning to execution with just a few clicks.
Real-time insights to help you take real-time actions
HxCentral enables you with real-time data available at your fingertips. The pre-built and configurable templates will help you generate reports that are meaningful and personalized. You can schedule your reports at a frequency through a channel of your choice.
The Only Tool You’ll Ever Need for Healthcare Incident Management
The most feature-rich healthcare incident management product ever.
Seamless integration with HIS and HRMS
Easy integration with HIS and HRMS to automatically fetch patient and staff demographics
Pre-built incident categorization
Prebuilt categorizations aligned with industry best practices and the dynamic forms capture in-depth details of the incident
Easy to use forms
Flexible and easy to use forms make the incident recording simple. Filling of the form is made easy with the help icon, the option to attach documents, pictures, and videos and the feature of “tag-to-an incident”
Anonymous incident logging for whistleblowers
Anonymous logging of incidents is enabled to promote “whistle blowing” without any back tracking.
Multi-channel alerts and notifications
Email, SMS and mobile notifications are enabled. Automated incident summaries are generated in PDFs.
Robust SLA and escalation features
Drive timely investigation and reporting through robust SLA and escalation features
Intelligent and automated workflows
Avail intelligent and configurable workflow with auto incident assignment, review and approval capabilities
Detailed RCA and CAPA
Prepare a detailed RCA, CAPA and drive actions through action tracker
Tag incidents competently
Tag incident to patient MRN number to provide a further reference and alerts on duplicate or repeat incidents
Mobile access - Anytime and Anywhere
Record and update incidents on the go. The personalized dashboard on mobile app ensures that the requisite concerned people get real-time update any time, anywhere
Personalized visual dashboards
Configure and control the dashboards access as per the role. The visually feature-rich dashboards are available for various time frames. Online, offline and scheduled reports capabilities enable hospitals to access data and analyze according to business demands
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