Patient Feedback Management
Patient feedback -> patient experience. Make your patient feedback count by converting it into an opportunity to rapidly improve the patient experience.
Get full feedback from the patients - anytime, anywhere, in any language
Don’t make it too tedious for the patient to share feedback. HxCentral enables you to conduct custom feedback process based on the department involved. The solution automatically tags the department and sends automatic triggers to act on the feedback.
Many channels for feedback - One place for investigation
HxCentral not only provides its own channel to capture the feedback but also provides an efficient API framework to receive feedbacks from external systems like Websites, Patient Apps and other applications. Enhance your patient experience by maximizing the feedbacks.
Feedback investigation was never so comprehensive and simple
HxCentral enables you to configure and map the flow of every feedback based on department. It can automatically tag the feedback to existing incidents or trigger a new incident. The fully-automated solution can drive SLAs, notifications, approvals to help you monitor the feedback to closure at the earliest.
Get to the root cause and map out corrective and preventive actions
HxCentral provides you with action trackers that help you to prioritize and track a given feedback. You can trace the entire action from its planning to execution with a few clicks. Our solution will assist you to define the RCA team and do the required RCA conveniently.
Real-time insights to help you take real-time actions
HxCentral enables availability of real-time data at your fingertips. The pre-built and configurable templates will assist in generating meaningful and personalized reports. You can custom schedule reports at a frequency and via a channel of your choice.
The Only Tool You’ll Ever Need for Patient Feedback Management
The most feature-rich patient feedback management product ever.
Multichannel feedback capture
The patients can share feedback from multiple channels – Web, Mobile, Tablet, Email, Kiosk, SMS and API
Configurable feedback questions
Configure questions based on the respective departments in order to get department specific feedback
Seamless integration into HIS and HRMS
Seamless integration to HIS and HRMS ensure that the patient demographics and staff details directly flow from original source
Anonymous incident logging for whistleblowers
Anonymous logging of incidents is enabled to promote “whistle blowing” without any back tracking.
API-based integration with external sites
Get access to APIs to integrate with websites and apps to receive feedback
Automated classification and trigger generation
Feedback classification comprising of a specific department, location and team is posisble along with automated investigation trigger
Robust SLA and escalation features
Drive routined timely investigation and reporting through robust SLA and escalation features
Intelligent and automated workflows
Intelligent and configurable workflow with auto feedback assignment, review and approval capabilities
Detailed RCA and CAPA
Prepare a detailed RCA, CAPA and drive actions through action tracker
Tag incidents competently
Tag incident to patient MRN number to further provide a reference and alerts on duplicate or repeat incidents
Attach supporting documents
Attach supporting documents, such as images, reports, records, prescriptions for holistic information capture
Personalized visual dashboards
Configure and access control the dashboards as per the role. The visually proficient dashboards are available for various time periods. Online, offline and scheduled reports capabilities enable hospitals to access data and analyse as per demands of the business.
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