Patient Feedback Management
Get full feedback from the patients - anytime, anywhere, in any language
Many channels for feedback - One place for investigation
Feedback investigation was never so comprehensive and simple
Get to the root cause and map out corrective and preventive actions
Real-time insights to help you take real-time actions
The Only Tool You’ll Ever Need for Patient Feedback Management
The most feature-rich patient feedback management product ever.
Multichannel feedback capture
The patients can share feedback from multiple channels – Web, Mobile, Tablet, Email, Kiosk, SMS and API
Configurable feedback questions
Configure questions based on the respective departments in order to get department specific feedback
Seamless integration into HIS and HRMS
Seamless integration to HIS and HRMS ensure that the patient demographics and staff details directly flow from original source
Anonymous incident logging for whistleblowers
Anonymous logging of incidents is enabled to promote “whistle blowing” without any back tracking.
API-based integration with external sites
Get access to APIs to integrate with websites and apps to receive feedback
Automated classification and trigger generation
Robust SLA and escalation features
Drive routine timely investigation and reporting through robust SLA and escalation features
Intelligent and automated workflows
Intelligent and configurable workflow with auto feedback assignment, review and approval capabilities
Detailed RCA and CAPA
Prepare a detailed RCA, CAPA and drive actions through action tracker
Tag incidents competently
Attach supporting documents
Attach supporting documents, such as images, reports, records, prescriptions for holistic information capture
Personalized visual dashboards
Configure and access control the dashboards as per the role. The visually proficient dashboards are available for various time periods. Online, offline and scheduled reports capabilities enable hospitals to access data and analyse as per demands of the business.
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