Hx Patient Feedback

Patient feedback management solution built to improve
Patient Experience Hospital Efficiency Healthcare Quality

Manage your patient experience from one single dashboard. Know your NPS(R), feedback, department-level experience, corrective steps, and much more.

Designed for large hospitals, clinics, diagnostic centers and all kinds of healthcare providers.

Listen to your patients through surveys

Listen to your health seekers and employees at every step of their touchpoint with your hospital. Give the patients the flexibility to give feedback at their choosing. This way, you get to capture the right emotions and experience.

HxCentral Patient Feedback Listen

Simple for patients and effective for hospitals

Ready-to-use personalized forms based on patient interactions

Pre-built templates for each department

Digitize and capture feedback during floor supervisor or patient experience manager rounds

Send surveys and feedback forms in local languages

Pre-filled based on patient CRN

Customize forms as per your hospital goals

Anywhere access - In person, App, Web, email and Kiosk

Integrates with portals, Google review and social media tools

HxCentral listen Screens Multi-lingual
HxCentral Patient feedback
HxCentral listen Screens Multi-lingual

Analyze with real-time dashboards and analytics

Analytics gives you in-depth pre-built and custom dashboards, performance by department, and the net promoter score. HxCentral patient feedback management solution goes beyond analysis and gives you real insights into the improvement areas, noteworthy processes, and ability to reward the star performers.

Automated insights with text and sentimental analytics

Net promoter score and experience rating

Department level performance insights

Insights into Response rates and improvement areas

Alerts on star performers and noteworthy processes

Pre-configured dashboards with ability to create custom reports

Double click into department and staff-level

Fully visual and intutive dashboards

HxCentral Patient Feedback Analyze

Act with automated alerts and actions to build accountability

HxCentral’s action trackers and the auto-generated risk scores enable you to prioritize and track the ongoing feedback. Our solution will assist you to define the RCA team and do the required RCA conveniently. You can trace the corrective and preventive actions from its planning to execution with just a few clicks.

HxCentral Patient Feedback Act

Get the full power of a centralized complaint management solution

Sort the feedback and send automated triggers to departments on actions to be taken

Create tasks and set ownership

Alerts to track, monitor and report on non-compliance and unfinished tasks

Automated progress reports to the leadership team

Drive every actionable feedback till closure

Drive RCA and CAPA for every identified indicators

Transform patient experience-driven healthcare


Increase in feedback collection with the same team for a large hospital


Increase in Net Promoter Score for a multi-specialty hospital


Increase in P-SAT in 2 quarters for a chain of hospitals

Business Efficiencies | Brand Reputation | Topline and Bottomline Growth | Quality Healthcare

Many Channels. The Only Solution You’ll Ever Need for Patient Feedback Management

Give the flexibility to your health seeker to share feedback from multiple channels of their convenience.


HxCentral Icons Message

Take feedback through the convenience of ubiquitous WhatsApp and SMS.

  • Personalize the surveys and feedback
  • Send bulk messages to your subscribers
  • Send instant messages after service delivery




Take surveys at hospitals and at the health seeker’s convenience.

  • Set up self-run kiosks that are safe and secure
  • Get instant reports on feedback
  • Take feedback 24X7
  • Works seamlessly on any network



Send instant surveys and feedback forms through personalized emails.

  • Send links to the detailed or summary surveys
  • Automate to conduct instant surveys
  • Personalize your surveys based on patient’s healthcare needs



Get patient feedback through online forms and let health seekers share reviews on social channels.

  • Integrate with Google reviews to let patients share it online
  • Create QR codes and drive more feedback
  • Plugins and widgets to integrate with your website and other channels

Start a 30-Day Free Trial !

No Credit Card Required.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.