SapphireIMS Unveils HxCentral, a Saas-based Healthcare Experience Management Solution for Hospitals

HxCentral, a cloud-based solution helps hospitals reduce their medical errors and improve the quality compliance and patient experience

Bengaluru, September 28, 2018SapphireIMS, an enterprise agile solutions provider, today announced that HxCentral, a Healthcare Experience Management Solution, is now available on SaaS model. The solution has already been successfully implemented across 120+ hospital units across India, enabling them to digitize and automate their healthcare operations.

Patient safety and experience have become key priorities for hospitals to sustain and grow in the digital age. While the hospitals are implementing digital solutions on the front-end, the core is still run manually. HxCentral digitizes the core processes of a hospital, such as incident management, quality management, healthcare asset management, patient feedback management to drive the patient experience and safety. Aligned with the growing need for compliance with the healthcare regulation, the SaaS solution rapidly enables the hospitals to be compliant with regulations, such as National Accreditation Board for Hospitals & Healthcare Providers (NABH), Joint Commission International (JCI) and The Health Authority – Abu Dhabi (HAAD – JAWDA).

Shafi Ahamed, CEO SapphireIMS said, “I am confident that our cloud-based solution will help several hospitals to redefine their patient experience. HxCentral will help hospitals to be digital at the core without going through a large scale implementation. Within a few weeks of using HxCentral, several of our clients have experienced improvements in healthcare incidents, adherence to quality management, bio-medical asset management, and service delivery. We are very excited to partner with leading hospitals in enabling them to lead the patient experience journey”

Features of HxCentral SaaS:

  • Digitize the healthcare IT systems
  • Automated quality and incident management
  • Analytics-driven bio-medical asset management
  • Total compliance with standards, such as NABH, JCI and HAAD-JAWDA and other geo-based standards
  • Seamless integration within weeks

A number of large hospitals are already deriving positive results from the implementation of HxCentral and witnessing 35% reduction in healthcare incidents, 45% improvement in patient experience, 100% visibility into bio-medical assets and 100% compliance with NABH and other regulations. The Healthcare Service Desk improves the service quality leading up to rapid response to patient requests.

About SapphireIMS

SapphireIMS makes your business functions and processes agile through its suite of ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Service Lifecycle Management and Business Service Monitoring Solutions.

HxCentral, the healthcare division of SapphireIMS, has experience of implementing solutions in 120 hospital units across India and Southeast Asia. HxCentral dramatically transforms the healthcare organization by enhancing patient safety, improving efficiency and earning patient loyalty. We have a unique Quality Management driven approach that will help you to rapidly manage incidents, be compliant to standards, improve asset utilization and deliver predictable service levels. HxCentral suite of solutions helps you to stay relevant and run the core operations in an extremely nimble fashion while reducing costs and investing more in ‘grow-the-patient experience’ initiatives.


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Name: Kiran Mohan

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